Palmstreet
faq

Purchased on Palmstreet?

Here is what you need to know!
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• Messaging: Please message us on the Palmstreet App about your order to keep communication in one place!

• Live Animal Shipping: Live animals are shipped FedEx priority overnight, only to FedEx Ship Centers (not residential addresses), on Mondays, Tuesdays, and Wednesdays, weather permitting. Please see our Shipping FAQ for more information.

  • Click here to find your closest FedEx Ship Center,or contact us with your zip code if you need help finding the closest hub.

• Live Arrival Guarantee: View our ToS and live arrival guarantee here.​